- Computer Repair
- Computer Setup
- Networking
- TV & Video
Virus & Spyware Removal
Online Support, At Home Pickup, and In Home Support- Troubleshoot 1 computer using Extreme Solutions proprietary tools.
- Remove all viruses, spyware, malware and rootkits on the computer.
- Repair any operating system issues (boot issues, blue screens, etc.) using Extreme Solutions tools.
Security and Performance
Online Support, At Home Pickup, and In Home Support- Install antivirus and antispyware software with current definitions and application updates.
- Perform system updates and improve PC speed and performance, including startup and shutdown optimization, Windows updating, menu navigation improvement, quick launch and taskbar cleanup and program shortcut creation.
- Enable basic security functions, including antiphishing and pop-up blocking activation in Internet Explorer.
Computer Tune-Up
Online Support- Perform system updates and improve PC speed and performance, including startup and shutdown optimization, Windows updating, menu navigation improvement, quick launch and taskbar cleanup and program shortcut creation.
- Enable basic security functions, including antiphishing and pop-up blocking activation in Internet Explorer.
- Remove unwanted programs and trialware.
Computer Set-up
In Home Support- Configure your new computer to access your existing Internet account and one existing e-mail account.
- Physically set up one PC or Mac computer system, including the computer plus monitor, keyboard, mouse and speakers.
- Install one peripheral or external device (device not included).
Email Set-up
Online Support- Connect one existing and active email account to a computer or mobile phone.
- Must have all necessary passwords available.
- Working high speed internet connection required.
Software Install
Online Support- Determine computer compatibility for, install/repair and configure 1 software title.
- Perform necessary software updates.
- Create desktop, start menu and quick launch bar access shortcuts .
Wireless Networking
Online Support and In Home Support- Set up, configure and secure your router; safeguarding your personal information and securing your broadband signal from use by others.
- Install and configure networking adapter on 2 computers/devices - (PC, Laptop, Gaming Console, Network Blu-Ray/DVD Player, Network-Enabled TV, etc.).
- Enable devices to share the internet,files, printers and other media (i.e. photos, videos, music, etc.).
Firewall Set Up
Online Support and In Home Support- Set Up, configure and secure your router; safeguarding your personal information and securing your broadband signal from use by others.
- Configure internet, including ISP (internet service provider).
- Repair network and internet connectivity if necessary.
Printer Set Up
Online Support and In Home Support- Resolution of your printer issue to get it printing properly again.
- Answer any questions you have about printer features and functions.
- Answer any questions you have about printer features and functions.
TV Mounting
In Home Support- Install wall bracket and Mount TV .
- Hook up and configure new or existing video components.
- Program cable or satellite box remote to operate installed components.
TV and Video Setup
In-Home- Hook up and configure new or existing video components (Up to 7)
- Program cable or satellite box remote to operate installed components
- Educational demonstration on new system
Home Theater Install
In Home- Hook up and configure new or existing audio and video components
- Position speakers to operate up to a 7.1 speaker system
- Assemble customer supplied speaker stands
Remote Control Programming
In Home- Set up a user ID and password for online use (if applicable)
- Program remote control for up to 8 devices and 6 activities
- Test remote control to ensure all devices are working properly
TV Calibration
In Home- Calibrate your TV to ISF standards for top video performance and create dedicated settings for two differet inputs
- Adjust the surround sound levels of the A/V receiver to ensure all the effect speakers are working optimally
- Review and check the speaker system; verify that all speakers are properly positioned and working
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